FAQs

AnswerJewelry that does not have an antique / strutted finish (intentionally oxidized), gold plating or natural stones and is stained by the layer of oxide that is formed to the silver and that give it a black or dirty appearance, can be cleaned with cleansing cream or liquid cleaner.

In the case of the liquid the piece is immersed and stirred in it for 1 minute depending on its level of stein, later on, you have to rinse it with water and dry it with a towel very well, to avoid the excess of water that can easily oxidize it again. The cleansing cream is applied with a cloth on the surface of the piece, it is left to dry and then rubbed with the same cloth to make it shine and remove excess.

Jewelry that has smooth or polished parts should preferably be cleaned with a silver cleaning cloth, as well as pieces with aged/vintage finish or natural stones. The piece should be rubbed vigorously with the cloth until the luster of the piece is completely shiny. The cleaning cloth is not recommended for jewelery with a matte finish, since it could remove that finish, in this case it is advisable to use the cleaning liquid, as long as it does not have a strutted finish, a gold bath or natural stones.

Unlike silver, gold or gold plated jewelry does not rust or get dirty with air contact, however, the body’s natural oil or grease can stain it and give it a dirty look. In this case it is advisable to use the cleaning cloth in the same way as with silver, but with less pressure to avoid wearing the gold bath. Another way to clean the gold or gold plated jewelry is to use a rag moistened lightly with alcohol or Windex to help remove the grease or natural oil that accumulates in the jewelry.

The liquid, cream and cleaning cloth can be purchased in stores specializing in jewelry products or in the silver area of any department store. If you have any questions about how to keep and clean the jewelry please send us your question in the contact area, we will gladly respond.

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AnswerYou can request your invoice by clicking here or by email contacto@cristinapalacios.com, the first 3 working days after having made your purchase, during the same month.

AnswerYou can share your comments, questions or suggestions in the contact area, we will give you a timely response to your situation as soon as possible.

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AnswerChanges can be made during the first 30 days after purchase and the piece is in perfect condition. Changes are only due to factory defects. There are no returns.

For more information please click here or visit the section of Terms and Conditions, in the find the steps to follow in Changes and Returns.

AnswerYour piece has a guarantee, if it is still in the period of 6 months after the purchase, its repair will have no cost. You can visit us at the following address Calzada Porfirio Diaz 127, Colonia Reforma, Oaxaca, Mexico or request assistance by email contacto@cristinapalacios.com.